Returns & Exchanges

At THE BOTTLE HOUSE, we prioritize the freshness and quality of our artisanal food products. If your order arrives damaged or incorrect, we offer a streamlined return process to ensure your total satisfaction.

Return Process

• 1.
  Report Issue

  Contact our support team within 48 hours of delivery with your order number and clear photos of any damaged or incorrect food items.

• 2.
  Receive Authorization

  Our quality control team will review your claim and issue a Return Merchandise Authorization (RMA) number and specific storage instructions.

• 3.
  Secure Packaging

  Place the unopened product back in its original shipping container with the provided RMA label to maintain structural integrity during transit.

• 4.
  Refund Processing

  Once the return is received and inspected at our warehouse, a full refund or replacement will be processed to your original payment method within 5-7 business days.